Terms and Conditions
These the Terms and Conditions for Qwirky Women, please read them carefully.
Descriptions and Images
Qwirky Women try to describe the items of jewellery as accurately as possible, including images and measurements. We don't want you to be unhappy with any of your purchase - we want you to know exactly what you are getting. If you would like more details about an item then please contact Qwirky Women, and we will be glad to help if we can. Please note that some images may be larger or smaller than the actual size of the item, this is so we can show you either the full product or smallest details within the piece. If this is the case there will always be measurements available upon request to make sure you understand the actual size.
One Off Items
Many pieces of jewellery sold at Qwirky Women are one-off's, and so identical multiple items can not be ordered. However, if there is a specific item you wish to order more of we shall always do our best to replicate such pieces, please email us with any questions and we'll do our best to help.
Prices
All the items on this website are priced in British Pounds. At present the goods are priced in line with availability only the UK, but we will be expanding to the US and other countries in the future.
Qwirky Women is fully integrated to accept payments using PayPal. When you go to the Checkout page it will automatically take you to PayPal's secure payments page. If you do not already have an account with PayPal then you may need to register. This doesn't take long and it is very easy, all you will need is a credit card/bank account and email address. Qwirky Women also accept payment telephone and Debit Card. Your items will be sent to you shortly after your order has been placed and paid for.
Delivery
Qwirky Women only offer goods to the UK at present, but are hoping to expand shortly. We use Standard Royal Mail First Class Delivery services to send your jewellery for which there is no charge to you the customer. If you require any further postal services other than Standard Delivery we can also utilise Recorded Delivery and Special Delivery Services. The Recorded Delivery service doesn't offer insurance but your parcel will be trackable. Special Delivery offers insurance, and as an upgrade we would recommend you use this service, especially with expensive orders as it will give you peace of mind. If you have a special request for an item that you need quickly, please email us and we'll see what we can do for you.
Depending on the postal option you prefer, the delivery charge will differ. However, because of the way in which PayPal works there has to be a set delivery charge and we have opted to give you our products free of postal charges. If you have any other questions related to delivery and charges please do not hesitate to contact us. The prices below are just a guide, and may not be an exact price. We reserve the right to create, increase or decrease the postal charges as necessary.
 
Delivery Time
Normally delivery will take place approx 5 - 7 working days after your order is placed, depending on when you place the order and what time of day. This is due to the PayPal system and to protect ourselves from fraudulent buyers. The amount has to clear in the bank, before the parcel can be sent. We apologise for any inconvenience caused. If you are in a hurry for any items please don't hesitate to contact us and we'll see how we can help.
Please do not use the eCheque payment option in PayPal unless you don't need the items in a hurry. This is because the actual eCheque payment takes 5-10 days to clear, and then we have to wait for the amount to clear in our bank account. Altogether this process takes at least one week minimum.
In the event of a postal strike Qwirky Women will do their very best to get your parcel delivered at the earliest possible opportunity. Although, delays should be expected on postal strikes, and Qwirky Women are not accountable for this.
I Need the Items Sent to a Different Address..
If you need the jewellery sent to another address please put this in the PayPal box that asks for your address - state which address is the delivery address, and which one the invoice should be sent to. Alternatively email us and give all the details and we will be happy to do this for you. If the item is for a present please also include this information, so we can make sure the packaging is done appropriately.
Christmas Delivery:
If you want an item for Christmas, you will need to order by 15th December.
An example of our special delivery costs are:
 Special delivery (next day) costs - Standard price (includes up to £500 compensation)
 

Weight not over
Stamps/Smartstamp
Franking/Account
Compensation for loss or damage
Compensation for loss or damage
 
Up to £500
Up to £1000
Up to £2500
Up to £500
Up to £1000
Up to £2500
100g
£5.05
£5.90
£7.60
£4.87
£5.72
£7.42
500g
£5.50
£6.35
£8.05
£5.20
£6.05
£7.75
1kg
£6.70
£7.55
£9.25
£6.29
£7.14
£8.84
2kg
£8.65
£9.50
£11.20
£7.91
£8.76
£10.46
10kg
£21.65
£22.50
£24.20
£20.65
£21.50
£23.20


Refund Policy
If you are unhappy with any item we do offer a 14 day refund guarantee. We will refund you on the original price of the item, but not including the shipping costs. The item needs to be returned in perfect unworn condition to be eligible for refund.
Qwirky Women do not give full refunds on any body jewellery, or any other jewellery designed to be retained inside the body, including earrings. This is for reasons of hygiene. However, if the item of body jewellery or earring is faulty, then we do offer a full refund.
If goods are returned because they are faulty then a full refund will be given. If you are sending expensive pieces of jewellery back to us, please ensure they are sent via appropriate means. For example not by first class mail, in a normal envelope. This will not protect the pieces from potential further damage and could be lost or stolen. For your own protection please send the item via special delivery, because Recorded Delivery and First Class mail do not give compensation on items that are damaged, lost or stolen. Qwirky Women can not be held responsible for any items lost or damaged by the postal service. We can only refund goods that are returned in the condition they were sent, and not for any lost or stolen items.
Payments & Ownership of Goods
All items will remain the property of Qwirky Women until the final payment has been made and received. Please do not send cash through the post, we will not be held responsible for any cash that is lost in the post. If you really must send cash then send it via Registered Post. Any payments that 'bounce' will be pursued!
Body Jewellery
There are a few guidelines when it comes to the use of body jewellery, such as only 9k gold, surgical steel and acrylic should be used for a healed piercing. It is not to be used for any un-healed or initial piercing. For any un-healed or initial piercing you should use titanium. Qwirky Women is not responsible for any injury caused by the inappropriate use of body jewellery.
Cheques
We do not offer a pay by cheque service.
Other
Qwirky Women reserve the right to cancel any order without cause or reason, and refund the cost.
If the relevant information is not given, or we encounter any other problems, and the funds have been transferred to the bank account. Qwirky Women reserve the right to take the PayPal fee off the total of the refund. This is to cover the costs of the PayPal transfer fees.

If there are any further questions concerning any of these terms and conditions,
please don't hesitate to contact us:
 
Qwirky Women, 3 Market Street, Alton, Hampshire, GU34 1HA
Tel: 01420 86518 / 07889 069287
Or Email us from the contact page.